Electric Work Force

Remote Dispatcher/Customer Service Representative 

Location: Remote role open to candidates based in the Philippines. 

Support a Growing Electrical Company from Anywhere

Electric Work Force is a customer-focused electrical company serving Chicago and the surrounding suburbs. We provide residential electrical repairs, panel upgrades, lighting, EV charger installation, rewiring, troubleshooting, and emergency service. We are looking for a reliable remote team member who can help us deliver a smooth, professional customer experience.

We are hiring a Remote Dispatcher/Customer Service Representative to assist with customer calls, scheduling, dispatching, and office support. This person will help answer calls, gather customer information, schedule jobs, and keep communication organized between customers and technicians. This is a part-time remote position with the possibility of growing into full-time as the company expands.

Key responsibilities:

• Answer incoming customer calls in a professional and friendly manner
• Collect customer information and enter job details accurately
• Schedule service calls and help coordinate technician availability
• Dispatch technicians and communicate updates as needed
• Notify customers of appointment windows, delays, or schedule changes
• Help track completed jobs, follow-ups, and customer notes
• Assist with basic paperwork, digital filing, and administrative tasks
• Assist with administrative coordination and office support tasks as needed 
• Follow scripts, processes, and company procedures consistently
• Communicate clearly with the owner, office team, and technicians

Qualifications:

• Previous customer service, virtual assistant, call center, or dispatching experience preferred
• Strong spoken and written English communication skills required 
• Strong phone etiquette and professional communication skills
• Reliable internet connection and quiet work environment
• Comfortable using email, scheduling tools, CRM systems, and basic computer programs
• Organized, detail-oriented, and able to follow instructions
• Able to work during required U.S. Central Time business hours
• Dependable, punctual, coachable, and willing to learn
• Experience supporting a home service, electrical, HVAC, plumbing, or construction company is a plus

Pay and Benefits:

• This is a remote independent contractor role 
• Pay: $7.00 - $9.00 per hour, based on experience
• Part-time remote schedule to start
• Possibility to grow into a full-time role as the company grows
• Training provided
• Long-term remote opportunity with a growing U.S.-based service company
• Opportunity to expand responsibilities over time

Why Electric Work Force:

Electric Work Force is growing and needs a dependable remote team member who can help keep customers, technicians, and schedules organized. This role is important because every call shapes the customer's first impression of the company. We value people who communicate clearly, follow processes, stay accountable, and take pride in helping the team succeed. If you are reliable, professional, and excited to support a growing home service company, this could be a great opportunity.

Electric Work Force encourages applications from qualified candidates of all backgrounds and experiences.